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Privacy Policy

Last Updated: 19 February 2026

Welcome to The UK Tech Butler (www.TheTechButler.uk). We are committed to protecting your privacy and ensuring your personal data is handled securely and responsibly. This Privacy Policy explains how we collect, use, and protect your information when you visit our website or use our IT support and tech services.

1. Information We Collect

To provide you with the best possible service, we may collect and process the following types of data:

  • Identity & Contact Data: Name, email address, phone number, and billing/service address (especially if we are conducting on-site visits).

  • Technical Data: Information about the devices we are servicing, operating systems, hardware specifications, and IP addresses when you browse our website.

  • Transaction Data: Details about payments to and from you, and other details of services you have purchased from us.

  • Service & Support Data: Information relating to the IT issues you are experiencing, diagnostic logs, and communications between you and TheUK Tech Butler.

The UK Tech Butler does not access personal files unless explicitly required for the repair.

2. How We Use Your Information

We use your data strictly to run our business and provide you with excellent service. Specifically, we use it to:

  • Deliver, troubleshoot, and repair your tech devices or software.

  • Manage your account, including processing payments and sending invoices.

  • Communicate with you regarding appointments, service updates, and support queries.

  • Improve our website and the services we offer.

  • Comply with our legal and regulatory obligations (e.g., tax and accounting).

3. Our Lawful Basis for Processing (UK GDPR)

Under UK data protection law, we must have a "lawful basis" for collecting your data. We rely on the following:

  • Contractual Necessity: Processing data to fulfil our service agreement with you (e.g., fixing your computer).

  • Legitimate Interests: Running our business efficiently, providing customer service, and ensuring our website is secure.

  • Legal Obligation: Keeping financial records for HMRC.

  • Consent: If you have opted in to receive marketing communications (which you can withdraw at any time).

4. How We Share Your Data

We do not sell your personal data. We only share it with trusted third parties necessary to operate our business, such as:

  • Payment Processors: (e.g., Stripe, PayPal) to process your payments securely.

  • Service Providers: Software tools we use for invoicing, booking appointments, or email hosting.

  • Legal Authorities: If required by law or to protect our legal rights.

5. Data Security and Retention

We take the security of your data seriously and use industry-standard measures to protect it from unauthorized access, loss, or alteration. We only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, or accounting requirements (typically up to 6 years for financial records).

6. Your Data Protection Rights

Under the UK GDPR, you have the following rights regarding your personal data:

  • Right to Access: You can request a copy of the data we hold about you.

  • Right to Rectification: You can ask us to correct inaccurate or incomplete data.

  • Right to Erasure: You can ask us to delete your data ("the right to be forgotten") under certain circumstances.

  • Right to Restrict Processing: You can ask us to pause the processing of your data.

  • Right to Data Portability: You can request that we transfer your data to another service provider.

  • Right to Object: You can object to our processing of your data based on legitimate interests.

If you wish to exercise any of these rights, please contact us using the details below. If you feel your data has been mishandled, you also have the right to complain to the Information Commissioner’s Office (ICO) at www.ico.org.uk.

7. Cookies

Our website uses cookies to improve your browsing experience and analyse site traffic. You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. (Note: Consider adding a link to a dedicated Cookie Policy if you use complex tracking).

8. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please get in touch:

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